Our Policies and Terms of Service


Hotel Guest Cancellation/No Show Policy

It is the policy of Brook Pointe to charge for the stay unless the customer calls and cancels their stay within the cancellation time frame. If the reservation is cancelled or modified up to 48 hours before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 100 percent of the first two nights will be charged. If you have any questions or would like more information about this policy please contact us by calling 574-306-4100.

General Liability, COVID and other Contagions Waiver

All guests and visitors will need to sign the General Liability, COVID and other Contagions Waiver when they arrive on property.

Guests per Room

For liability reasons, we strongly enforce a maximum occupancy of five guests per room, including infants, in our standard rooms and a maximum occupancy of 3 in our suites. The family room has a maximum occupancy of 7 plus a child under 2 in a portable crib.

Pet Policy

At Brook Pointe Resort we will be happy to accommodate your pets when you stay with us, however there are a few rules and policies that must be followed:
  • There is to be no more than 3 pets in a room.
  • The guest is responsible for taking precautions to protect the pet, staff, and other guests.
  • The pet should always be on a leash.
  • The pet may not visit other rooms and may not be in the common dining room.
  • If there are complaints by other guests because of barking, we may ask the pet owners to leave.
  • The fee for the additional pet guest is $25.00 a day per pet.

Additional Fees

In order to provide you with exceptional amenities and a great experience, we charge a mandatory resort fee of $10.00 per night, above and beyond the cost of your room.

Donation Request

If you are interested in requesting a donation for your non-profit please fill out the following form and return it to us. Donation Request Form

Prepaid Cards

All prepaid cards will require a $100 hold on the card that will be released after the room has been inspected and no damages are found.

Massage Policy

It is our privilege to offer our guests a comfortable and safe environment for their massage at Brook Pointe Resort. Here are a couple of expectations and policies that will help make your massage the best that it can be.
1. Your massage will be performed on property within our private massage room located on the ground floor at Brook Pointe.
2. Lotion and or oil may be used during the massage. If you have any allergies that are specific to either of these please let our massage therapist know right away.
3. Massages can sometimes be upgraded to longer times but you must have prior agreements in place.
4. It is customary to tip your massage therapist. This is not done through the hotel and it is your responsibility to provide cash for the tip if you wish to do so.
5. Please notify us of any medical or physical conditions such as, but not limited to, high blood pressure, heart conditions, allergies, skin conditions, or nail fungus, and consult with your physician prior to booking. Also, if you are pregnant, please let us know.
6. Any illicit or sexually suggestive remarks or advances will result in immediate termination of the session, and you will be liable for payment of the full scheduled appointment.
7. A private changing area is provided in the same room as the massage.
8. During your massage please tell the massage therapist if there is anything that hurts or you are uncomfortable with. Our massage therapists are not mind readers.
9. Message therapists are not medical specialist and are not qualified to perform or advise on any medical issues. Nothing said or done in the course of the session should be construed as such.
10. Massages are done one at a time and never as a couple.
11. Lighting during the massage is to low level.

Privacy Policy

This privacy policy discloses the privacy practices for “WEBSITE”. This privacy policy applies solely to information collected by this web site. It will notify you of the following:
• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

• We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
• We will not sell or rent this information to anyone.
• We will use your information to respond to you, regarding the reason you contacted us.
• We will not share your information with any third party outside of our organization.
• Unless you ask us not to, we may contact you via email or text in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security Updates

• We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
• Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
• While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

• Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 574-457-4466or via email at billing@brookpointeresort.com

TERMS OF SERVICE

OVERVIEW: This website is operated by Brook Pointe Holdings, INC. Throughout the site, the terms “we”, “us” and “our” refer to Brook Pointe . This website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Use”, “Terms”, "Terms of Service"), including those additional terms and conditions and policies referenced herein.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

VIP Program

1. Exercise room and pool room are limited by hours of operation. Please check the published times at the front desk. Normal hours are 4AM through Midnight Daily.

2. There is a limit of 20 people in the pool at any given time.

3. If you choose to bring someone with you to the hotel and they are not an add-a-guest on your monthly plan you must pay the daily rate or enroll them on your plan.

4. Brook Pointe management may introduce electronic pass cards, fingerprint technology, and or hand print technology for door access at any time.

5. The pool can be closed for up to one month at a time for pool cleaning and maintenance. If we need to close the pool we will publish this on our calendar on our website.

6. Customer may use the facilities as many times as Customer would like during the day and month.

7. This is a one year contract and is automatically renewed on a month to month basis.

8. Customer’s account must be paid with ACH to get the promotional rate mentioned on the rate plan.

9. If Customer choose to pay by debit or credit Customer must pay a higher amount for processing.

10. A VIP charge of $1.00 per month will be added to all invoices and monthly subscriptions. This will appear as VIP Billing Fee.

11. If Customer files bankruptcy and Customer’s account is current, it will continue to bill Customer’s account; if Customer’s account is not current, we will cancel Customer’s account and all access cards and membership will cease to work.

12. In the event of default, we will aggressively work at collecting that debit by any means within our reach. In the event Customer’s account is in default we will also black list Customer’s name from doing business with any William James Morris companies or affiliates.

13. This contract can be cancelled at COMPANY’s sole discretion at any time.

14. An activation fee of $5 is required to begin the program.

15. Customer is not guaranteed access to any items in the exercise room or pool and it is first come first serve at all times. We suggest contacting front desk to find out the least busy time to exercise or use the pool.

16. COMPANY is not responsible for issues or accidents. There is NO LIFEGUARD ON DUTY so Customer are using the facilities at Customer’s own risk.

17. Prices and rates are subject to change and notifications of such changes are not guaranteed. At a minimum Customer’s monthly rate will increase by $1.00 per month at the end of Customer’s contract each year.

18. In order to use the facilities on a daily guest pass or as a VIP, Customer must sign in at the front desk and sign our liability waiver, each day Customer uses the facilities.

19. All Cancellations must be submitted online. Please see the appropriate terms in the Billing Policies section for more information. COMPANY front desk employees are unable to make payments, change subscription settings, or make any changes to Customer's account. If Customer wish to change payment methods please call 574-306-4100.

Partners Advertising Program

1. This advertisement is a one year contract which will auto renew to a one year contract each year if Customer have not contacted us in writing.

2. A $5 late fee will be billed to Customer’s account if no payment is received by the due date.

3. If payment is not received after two billing cycles, Customer’s advertisement will be pulled, and Customer’s account will be sent to collections.

4. No invoices will be printed or emailed if Customer pay by debit or credit card.

5. A $1.00 per month per invoice transaction fee will be added to all accounts.

6. There will be a yearly price increase of no less than $1.00.

7. If Customer are an advertiser and payment is not made in a timely manner Customer’s account will be suspended/cancelled and Customer will incur late/collection fees of no less than $5.00 per month. All nonpayment accounts will be black listed from all William James Morris Companies until Customer’s account has been brought current and approved for business transactions again. Suspended accounts will have their advertisements pulled from the media signage network immediately.

8. Customer agrees to allow all William James Morris Companies to use Customer’s name as reference for the network and for sister companies.

Loyalty Program

1. The loyalty membership program automatically renews each year, and so do the benefits

2. Loyalty Membership includes:

• (2) Free room rentals per year

• Free pop/soda while on the property

• Dedicated booking rate of $89.99 (this rate may change annually)

• Free early check-ins and check outs when available

• Free goody bag at check-in

• Free room upgrades when available

3. This Program has no monetary value and cannot be used with any other discount, coupon, or promotion.

4. This program cannot be used on any holidays or special event weekends. Front desk limits all coupons and certificates to 5 rooms per night.

5. There is a resort fee due upon check in.

6. All non-collected annual fees will be charged a late fee and after 45 days your loyalty program will be cancelled, and you will be unable to join again. In addition to your account being cancelled you will be placed on our DO NOT RENT (DNR) at Brook Pointe front desk.

7. During your visit to Brook Pointe please bring and keep your loyalty member card for easy reference at check in.

8. When calling to make a stay with us please always call and ask for your preferred loyalty booking rate.

9. Each year we will bill your credit card on file and our system will notify you of any error with your credit card. Please respond to us as soon as possible so we do not interrupt any services.

10. Your application will not be processed if you have any incarceration time on any public google site.

11. In order to use the free rooms, you must have been a member for 30 days.

12. Previously paid for booking rates and rentals cannot be adjusted.

13. This is a 1-year contract and there will be no refunds after charged.

14. This program auto-renews annually on January 1st.

15. In order to cancel you must contact the hotel and fill out form 1803. You must submit the cancelation form by December 1st if you wish to cancel for the following year.

16. Brook Pointe reserves the right to change, terminate and or modify any and all parts of this loyalty program at any time.

17. Customer/Guest/User agrees to sign a 2610 General Liability Release Waiver prior to checking into the resort.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. We at Brook Pointe Resort. value your privacy; will not sell or lease any of your information outside of our company. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately at 574-457-4466.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Brook Pointe Holdings, Inc. our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Brook Pointe Resort and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by completing WWW.CANCEL-MY-ACCOUNT.COM. Early contract termination penalties may be applicable.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – REFUND POLICY

We value our Guests and will do our best to prevent the need for a refund
• Refunds under $50.00 may be granted by the General Manager on premises
• Refunds over $50.00 must be made by completing our Form 2502: BPR Refund Authorization and submitting for approval

Contact Us If you have any questions on how to return your item to us, contact us @ 574-457-4466 or billing@brookpointeresort.com

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 4906 E. 100 N., Syracuse, IN 46567, United States.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at https://brookpointeresort.com/our-policies/

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at billing@brookpointeresort.com